Refund & Cancellation Policy

Cancelling a subscription

You can cancel any paid tier at any time from the billing portal in Settings — no email required, no questions asked. Your plan stays active until the end of the period you already paid for, then stops renewing. We do not charge cancellation fees.

Refunds

• First subscription payment — if Anchor Trails is not working for you, email us within 14 days of your first charge and we will refund it in full.
• Renewals— if you meant to cancel but were charged, contact us within 7 days of the renewal and we will refund it provided the period's usage is minimal.
• Action-token packs — refundable within 14 days if unused; consumed tokens are not refundable.
• Service faults — if a fault on our side prevented you using what you paid for, we will refund or credit the affected period regardless of the windows above.

Nothing here limits rights you hold under applicable consumer law, including the Australian Consumer Law.

How to request one

Email support@anchortrails.com from your account email with the charge date. Refunds go back to the original payment method via Stripe, usually within 5–10 business days.